IPA trainer Gwyn March explains the importance of good management and offers five tips for improving this skill.
Managing people – your colleagues, reports, clients, suppliers, management – in an emotionally intelligent way has been proved to be good for business. Equally poor management is the main reason people leave companies. Nothing has changed since Dale Carnegie said “When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.”
So, how can you manage people so they want to work with you, and do their best? Here are just five ideas we discuss at the energiser on 4th October.
1. Appropriate, public praise
A study by psychologist Marcial Losada proved that negative comments have a stronger effect than positive ones. To maintain and improve productivity you need at least three positive comments for every negative one. Ideally you aim for six. A survey of British workers revealed that the most important thing to them was getting sincere praise. In the same survey the majority said they had not been praised in the last 18 months!
2. Set a good work/life example
Don’t be the sort of boss who yells ‘half-day dear’ when someone puts on their coat at 5.30pm. Don’t send lots of emails after 6pm or before 8am. Encourage those who have left work for the day to put an out of office on their email which reads ‘I am out of the office and will read this tomorrow. If it is urgent call me on my mobile please….thanks.’ Dr Monica Seeley of the Cass Business School says managing response times is crucial.
As manager of the team you should speak to clients and tell them of your new policy. You can assure them the team’s productivity will rise as people start to make more mistakes when they are fatigued. In Power Sleep Dr James Maas recounts that the near cataclysmic nuclear accidents at Three Mile Island and Chernobyl occurred in the early morning.
3. Look them in the eye
Shawn Achor in The Happiness Advantage reveals the scientific basis for why you should strive to be in the same room rather than emailing – “neuroscience has revealed that when we make eye contact with someone, it actually send a signal to the brain that triggers empathy and rapport.”
4. Prioritise seeing them
Eric Jackson noted “everyone wants to have a discussion…about their future.” (Forbes Magazine 14th December 2011) so don’t cancel an appraisal for anything less than a funeral.
5. Listen and do nothing but listen
As John Hegarty says “Rapt attention is the highest compliment you can pay a client.” Stop what you are doing – no fiddling with smart phones or gazing at a screen - just look at them, give signs that you are listening, and interrupt only to clarify. You will be respected, you’ll learn something and your decisions will be better.
Join Gwyn for a workshop on 'Managing people in an emotionally intelligent way' at the IPA in London on 4th October 2013.
Last updated 28/08/2013