Chief Customer Officer, Group Brands and Marketing, Lloyds
Catherine is the Chief Customer Officer, Retail Bank at Lloyds Banking Group. She is responsible for the Brand and Customer strategy, Insights, Performance and Reporting, Customer Proposition design, Customer Experience strategy and Marketing and Customer Communications across all 13 brands within the Groups portfolio, including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows. Catherine is the Retail Bank representative for the Group Inclusion and Diversity Forum and Group Disability Steering Committee.
Catherine is a Council member for ISBA (Incorporated Society of British Advertisers), a member of the Marketing Group of Great Britain and the Advertising Association, and a member of the WPP Client Council Forum. Catherine is also a member of the RFU Try for Change Board.
Catherine joined Lloyds Banking Group from the position of Marketing Director at Yell Group plc. Prior to this she was responsible for group marketing communications for BT where she launched Broadband in the UK. Catherine's career began at Royal & Sun Alliance where she was responsible for the rebranding of the newly merged organisations.