Negotiation Skills for Client Service Teams

Hard and soft skills to achieve winning outcomes and long-lasting and profitable relationships

Most of us are not natural-born negotiators but we can learn how to be. This course teaches the unique combination of hard and soft skills that are required to achieve winning outcomes and long-lasting and profitable relationships.

This course is currently postponed whilst we arrange new dates to run it virtually

Who is this course for?

Account Directors, Project Managers and Producers who conduct negotiations with Clients and external suppliers.


Becoming a great negotiator requires a unique combination of skills; the ‘hard’ commercial ones that can be learned and practiced (what is said and how to say it). And the soft skills, the paralinguistic and non-verbal techniques, the subtle nuances that can help you read the person across the table and gain a real edge.

This one-day workshop teaches both sets of skills, and how to blend them, to create winning negotiations and to build long-lasting and profitable relationships. It combines theory with practice and role-plays, so that you can practice what you’re learning in real time with individual coaching to help improve performance. 

You’ll learn:

  • The importance of preparation
  • Setting goals and objectives
  • Preparing yourself
  • The value of the relationship
  • Defining the bargaining arena
  • Understanding their needs
  • Knowing when to walk away
  • Casting and roles for the team
  • Asking the right questions
  • Signalling and proposing
  • Re-framing, bargaining and closing

Course Tutor

Anthea Willey

Please note: if you are taking one of our courses or qualifications through your employer or educational establishment, we may need to share your information - including your course or qualification results - with them. For further details about how we treat your personal data, please see our privacy policy.


Last updated 21 September 2020