Negotiation Skills for Client Service Teams

Hard and soft skills to achieve winning outcomes and long-lasting and profitable relationships

Most of us are not natural-born negotiators but we can learn how to be. This course teaches the unique combination of hard and soft skills that are required to achieve winning outcomes and long-lasting and profitable relationships.

Who is this course for?

Account Directors, Project Managers and Producers who conduct negotiations with Clients and external suppliers.

Content

Becoming a great negotiator requires a unique combination of skills; the ‘hard’ commercial ones that can be learned and practiced (what is said and how to say it). And the soft skills, the paralinguistic and non-verbal techniques, the subtle nuances that can help you read the person across the table and gain a real edge.

This one-day workshop teaches both sets of skills, and how to blend them, to create winning negotiations and to build long-lasting and profitable relationships. It combines theory with practice and role-plays, so that you can practice what you’re learning in real time with individual coaching to help improve performance. 

You’ll learn:

  • The importance of preparation
  • Setting goals and objectives
  • Preparing yourself
  • The value of the relationship
  • Defining the bargaining arena
  • Understanding their needs
  • Knowing when to walk away
  • Casting and roles for the team
  • Asking the right questions
  • Signalling and proposing
  • Re-framing, bargaining and closing

Course Tutor

Anthea Willey


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