We are looking for an enthusiastic graduate to join our client services team as an Account Executive to work on some of our high-profile clients, fit within our hard-working and passionate team and thrive within a fast-paced, high energy, environment.
This is a fantastic opportunity to join a thriving agency in the heart of Cardiff city centre and work alongside a hugely talented account team.
You’ll be a pivotal support role for the team to deliver integrated multi-channel campaigns for some of our biggest clients. As an Account Executive you’ll get involved with solving problems, drafting internal and external communications, and documenting progress on a variety of clients’ briefs. You’ll needs bags of enthusiasm, positive thinking, dedication, team spirit, the desire to learn and a passion for creativity and marketing.
Reporting to the Account Manager in one of our client service teams, you’ll play a key role in ensuring that all our client briefs are delivered to the client’s satisfaction and the expected quality, time and price. This is a wide-ranging and varied role that will see you getting involved in every aspect of external client liaison and internal team management. You’ll take a proactive approach to managing client requirements and you’ll help your client service team to deliver a right first-time service to our clients.This position will be exciting, fast-paced and varied – so you will need to be able to turn your hand to a number of activities. Although not an exhaustive list, these responsibilities will include:
• Liaise with client both verbally, in writing and face-to-face.
• Work as directed by your Account Manager, taking responsibility for every task and action. Be aware of and operate within Agency procedures, the approval process and sign off. Work to pre-agreed
timings, to deliver client briefs at the required quality, time and price.
• Review all work in progress at the start of each day and prioritise workload based on your client’s and team’s deadlines.
• Keep your Account Manager and the team in the loop on project progress and copy them on all correspondence.
• Use Agency formats for all correspondence. Use appropriate tone in all conversations and email. Where necessary, seek Account Manager approval.
• Write contact reports within 24 hours, which are legally binding, so detail is important. Approval from Account Manager needed prior to distribution.
• Ensure all client and supplier correspondence is fully documented and filed correctly.
• Operate within Agency finance system. Complete paperwork and admin as directed by Account Manager and the team.
• Responsible for ‘Status Reports’ – ensuring information is received on time and issued to the client to agreed deadlines – see Account Manager approval.
• Take responsibility for scheduling requirements with Production team
• Provide support and assistance in the creative development process – e.g. background research, sourcing requirements etc.
• Learn the skills needed to write outstanding studio briefs.
• Support creative team/line manager in actions arising from creative meetings. Take responsibility – from writing action points to making things happen.
• Learn the skills needed to assess creative work across all channels.
Artwork and Production
• Schedule, co-ordinate and prepare information required for artwork and pre-production briefs/meetings.
• Schedule and co-ordinate artwork WIP via Agency weekly scheduling procedures.
• Manage ad brief artwork author’s corrections as WIP.
• Maintain full and comprehensive paper trail for all artwork versions. File with relevant artwork copies.
• Ensure all artwork approvals are secured in writing from internal departments, client, legal third parties as required.
• Take responsibility for proof reading. Follow Agency guidelines & procedures.
• Ensure full and comprehensive paper trail for all purchasing
• Implement best practice and ensure accurate records are maintained.
• Operate within the Agency finance system. Complete paperwork and administration as directed by line manager.
• Ensure purchase orders are raised with relevant details included at time of purchasing.
• Ensure that the finance system is kept up to date with all committed cost and purchase orders. Raise and maintain client job number lists as directed by line manager
• Update client and internal status reports and ensure prompt distribution
• Set up meeting rooms, organise coffee/tea requirements for meetings and clear up after meetings
• Be responsible for prompt project filing, archiving and storage of materials
• Develop and maintain good working knowledge of Excel, Word, PowerPoint and financial packages
• As directed by line manager, maintain a client guard book with up to date project case studies and files of project samples
• Support new business team requirements with case studies and materials
About you – Knowledge, skills and experience
You must have experience in:
• Excellent communication skills, both written and verbal.
• Highly organised, project management and planning to meet deadlines.
• Detail orientated with high quality standards.
• Motivated and energetic with a ‘can-do’ attitude
• Working in a very busy team with a challenging workload, someone who thrives in a fast-paced environment.
• Being proactive to find solutions to any challenges that may occur.
• Flexibility to fit with clients’ and your teams’ requirements.
• Supporting the company culture, values and positioning.
• MS Office, particularly Excel, Word and PowerPoint.
You will ideally have:
• Experienced in developing client/customer relationships.
• Working in a marketing or design related role would be an advantage.
• Able to engage to positively influence colleagues and stakeholders of all levels.
• Confident in your numerical and mathematical skills.
• Excellent prioritisation and a willingness to innovate.
• Collaborative with all internal teams and stakeholders.
• Proactive to stay one step of all required actions.
• Committed to your own personal development.If this sounds like you, then we would love to hear from you!
25 days holiday plus bank holidays
Cycle to work scheme
Eye care scheme
Employee Assistance Programme
Birthday day off
Employee referral scheme
Enhanced sick pay
Established in 1957, wholly independent top 20 Agency with Group billings of £90 million. As a Group, we have a strong network of offices located across the UK employing over 260 people. Our success is a result of sustained client relationships based upon long-term, successful campaigns and marketing solutions that increase our client sales overnight and their brands over time.