Account Manager

Job description

Key Purpose of Role

The Activation Department is split into 7 different teams & they are all responsible for the planning of OOH solutions on behalf of all of Kinetics’ agencies & clients. Planning Account Managers are integral team members who oversee a number of accounts, planning campaigns for clients/agencies in their team & developing good relationships with media owners. You will work closely with the trading department plus other divisions within Kinetic such as the Active Team, Research, Data and Insights department.

It is fast paced & challenging, but you will always be supported & your achievements & efforts will be celebrated. At Kinetic we promote from within so this could be your next step towards becoming our next Business Director or Chief Client Officer.

Overview of Key Accountabilities, Responsibilities, & Duties

• Assist in promoting Kinetic’s offering to clients & agencies & identify ways of driving more revenue
• Developing good working relationships with clients & media owners
• Finds new & better ways of servicing clients
• Effectively delivering competent OOH responses to brief for clients/agencies
• Able to confidently sell in OOH to our clients and agencies
• Present proposals, market updates & inductions to agencies & clients
• Actively promote all Kinetic SBUs & identify ways of communicating benefits to agencies & clients to drive revenue
• Takes responsibility for resolving any client or campaign issues & escalate appropriately
• Presents quarterly insights & updates to agencies
• Undertakes competitive analysis & post-campaign analysis
• Collates production requirements for the team
• Looks for new ways of improving quality & creativity to the ways of servicing clients/agencies
• Escalates challenging client issues & team issues appropriately
• Demonstrates creative solutions through data led planning & driving innovation & technology
• Demonstrates regular use of all Kinetic & industry tools & systems
• Good understanding of Kinetic 4D planning process
• Grows industry knowledge through internal training, attending seminars, industry events & media owner presentations
• Positively motivates the team & leads by example
• Gets involved in the wider Kinetic business, helping with training, forums, agency initiatives, developing tools & systems, creative ideas, internal & external events etc.

Key Competencies (Skills, Knowledge, & Experience)

• Strong account management & client service skills
• Manages others’ expectations & anticipates issues & concerns
• Builds & maintains meaningful relationships over longer periods of time

• Motivating team player, happy to take the lead as required
• Leads by example
• Empathetic with good listening skills
• Emotional intelligence to read situations & people

• Good numeracy skills
• Sensitive to wider commercial implications & can identify new revenue opportunities

• Good presentation skills
• Demonstrates impact & confidence
• Articulates & expresses ideas clearly & succinctly
• Good written skills – good grammar, clear & concise

Conflict Management
• Good problem-solving skills & is solution focused
• Seek resolutions through influence & negotiation
• Resilient under pressure & works well to tight deadlines
• Actively pushes self outside of comfort zone

• High level planning skills
• Flexibility & adaptability
• Comfortable with ambiguity

Digital / Technical Skills
• Good understanding & use of MS Office /Windows – Outlook, Excel, Word, PowerPoint
• Able to pick up new technology & systems well
• Excellent understanding of social media & internet
• Actively works to develop understanding of digital developments through reading, seminars & attending learning, development, & training

• Strong implementation & delivery skills; tactical & hands
• Considers the wider/bigger picture
• Pro-active problem solving, comes up with new solutions
• Creative & ideas orientated
• Excellent attention to detail
• Positive & alive to possibilities

Equal Opportunities & Flexible working

Kinetic is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity - it's about belonging. We celebrate the fact that everyone is unique and that's what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

If you need assistance or an accommodation due to a disability, please email Zoe Oliver, Head of People and Culture:

The Package

Competitive with excellent benefits.

Additionally, please note we are happy to discuss flexible working for all roles at Kinetic.