Account manager

Job description

We are looking for a junior/mid Account Manager (AM) who will help manage the account day-to-day reporting to the Account Director (AD). The scope of work covers brand campaigns activated in retail, generic POS materials (FSDU/catalogues etc), annual planning and trade events etc. A retail/FMCG background is favourable, with a sound understanding of consumer journey mapping along with understanding and translating ATL messaging to work across shopper channels both online and offline.

The AM is responsible for managing an account effectively and profitably by planning for and organizing all areas relevant to development and execution of projects. This includes ensuring the smooth day to day running of the account and ensuring great creative ideas are executed professionally and deployed successfully through the brand key markets.

If the AD is unavailable the AM should be able to manage any issues unsupervised and inspire confidence in the Client/s that they can do so.

Key Responsibilities

Client / Inter-Agency Relationships
 Develop effective relationships with the key stakeholders on the client account, ensuring regular client contact and maintaining professional relationships with all levels that you are exposed to.
 Be able to diplomatically challenge the client and the agency hubs with reasoned arguments and thinking.
 Be an efficient, respected and reliable “interface” between agencies’ teams at all levels of the global network.
 Actively foster respectful, productive and supportive working relationships at all levels within the organisation.

Project Management
 Follow the agency processes to ensure jobs are successfully managed.
 Ensure effective briefs are created and signed off by the client and relevant teams are effectively briefed.
 Work closely with Creative Services and other internal partners to ensure timescales/budgets are met on all jobs.

Syetem Management
 Manage the internal project management platform in setting up jobs and uploading briefs.
 Manage client systems in uploading briefs, approvals, finished project files.

Financial Management
 Maintain a solid financial process ensuring efficient utilisation of time across departments.
 Demonstrate cost awareness on jobs being managed and raise any concerns to line manager.

Client Knowledge
 Have a strong understanding of the Client’s business and how it operates and be able to gather information effectively and quickly in support of the factual detail of each brief.
 Keep up to date competitive reviews, both executional and strategic.

Day to Day workload management
 Write competent action briefs on the back of client feedback.
 Write detailed contact reports on the back of client meetings.
 Support team on admin tasks.


You will be a highly motivated individual, who thrives best when they are part of a team. You enjoy working collaboratively and you recognise the value and responsibility of working in a team and you seek to maintain and build effective relationships both internally and externally. You have a can-do attitude and an appetite to succeed. In addition to these qualities you will also have the following experience:

 Shopper and events/experiential experience or 360 marketing experience.
 An understanding of the retail landscape within the UK, as well as an insight into global market retail channels. Specifically, grocers, pharmacies, modern trade, self select stores.
 Be able to approach shopper toolkits with a global lense through to local level execution.
 Experience working on and implementing category programmes, brand programmes and retailer events
 Proven experience in at Account Manager level in a similar environment.
 Understanding of brand growth strategies, i.e. acquisition and retention.
 Experience of developing an account and growing the business.
 Passion for generating bright ideas and delivering work that sells.
 Ability to think beyond execution and to offer solutions rather than problems.
 Ability to remain calm under pressure whilst managing multiple projects.
 Excellent communication skills – understands the importance attached to positive client relationships and demonstrates an engaging an open style of communication.
 Experience and success establishing and maintaining effective working relations with internal and external stakeholders.
 Great organisational skills – works in a time efficient and organised manner and seeks to streamline processes where appropriate as well as prioritises effectively.

The Package

Aside from the usual holiday and pension allowances, you will have access to a whole host of other benefits and activities such as:

• Subsidised Restaurant and Free Fruit Mondays
• Big Deals Local Discount Card and Subsidised Tastecard
• Monthly Social Activities
• Well-being Programme
• Summer Fridays
• Onsite Subsidised Massages
• Reduced Gym Memberships
• Cycle to Work Scheme
• Eye Care and Glasses Vouchers
• Childcare Vouchers
• Season Ticket Loans
• WPP Discounts

You will also have a clear long term career development plan through our quarterly ‘Career Conversations’ and access to our learning and development activities such as our Mentor Programme, Power Hours, Inspirational Speakers and online learning platforms.

You can also enter our quarterly ‘Pitch Your Passion’ competition for a chance to win up to £1,000. ‘Pitch Your Passion’ is a way for us to celebrate and support the wonderful talents, interests, entrepreneurship and creativity across our diverse workforce.

The Agency

Geometry is a global brand experience agency operating in 56 markets around the world. We help brands thrive in an omni-channel world by shaping and changing people’s behaviour at pivotal moments along the Purchase Decision Journey. Geometry has expertise in physical retail, ecommerce, experiential, branding & design and consultancy. Geometry Global is a WPP company (NYSE: WPP). Whilst you will be employed by Geometry the role will be based at the Kimberley Clark client offices in Kent.

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