International Client Manager

Job description

Talon has an exciting opportunity for an International Client Manager to join our Plexus team. Plexus is Talon Outdoor's Global OOH Network, created in response to the changing OOH landscape affecting cities, populations and digital environments. The network’s central planning team is based in London as a centre of OOH excellence. Plexus transfer Talon’s Smarter as Standard philosophy to a global level, reflecting international clients’ increasing expectation for smarter Out of Home solutions across different environments around the world.


Reporting into the Business Director, the main responsibilities are:
To demonstrate a good knowledge of the International OOH media landscape
To understand international markets key challenges and best practices
To develop strong relationships main OOH media owners in the EMEA region. Additional market relationships are preferable
To be familiar with the strategy & objectives of your main accounts
To pro-actively contribute to growing the client & agency business
To understand the commercial requirements of the business and work with the Client Director and Business Director to maximise efficiency
To take responsibility of coordinating your campaigns from start to finish
To utilise in-house systems regularly, ensuring they are kept up to date with the latest planning information and campaign status
To manage the relationship and communication across your account portfolio so all relevant team members are kept abreast of all developments
To establish a regular dialogue with relevant agency personnel and develop strong relationships
Contribute to the training and development of executives within your team and the wider company and look at new ways of servicing the needs of clients and agencies within the portfolio
The Business and Client Director will delegate tasks directly to you. You are able to delegate these tasks to exec’s (if within their capabilities) but, must ensure that expectations are met by your Business and Client Director and work - loads / development is monitored by yourself
To support your Business and Client Directors in key client reports and weekly figure updates if required
Endeavour to pro-actively grow and develop clients’ business
To prepare post campaign analysis and present quarterly updates and new insights
To develop and grow industry knowledge through attendance of training programmes
To have a thorough understanding and utilise all tools and systems, e.g. TGI, Touchpoints ¾ & Route and ensure the Executive is utilising tools and help to train them where applicable
To ensure all Talon insight is read and incorporated into planning process where applicable
To ensure all Planning templates are being used - Talon planning schematic, proposals, buying reviews/PCAs, site tour documents
To understand Talon philosophy and SBU's offerings and communicate them appropriately

Skills and Experience Required:

Experience in working in a Client Manager role
Relevant experience working on multi market campaigns across multiple environments
Experience of building strong relationships with clients
Microsoft office skills

The Package

Pension scheme
Life Assurance
Permanent Health Insurance
Private Medical and Dental cover
Access to private GP appointments
Annual Health checks
Eye Care vouchers
Free breakfast every day
Flexible working e.g. finish on Friday at 4:30
25 days annual leave, increasing every year by 1 day up to a maximum of 30 days
Birthday leave
Voluntary/Charity leave
Feel Good Allowance
Free fitness classes
Monthly massages
Season ticket loan
Cycle to Work scheme