Senior Client Partner

Job description


The Senior Client Partner, is the lead day to day contact between the client and the agency. They are responsible for ensuring that the agency is meeting the client’s needs, working with all the key functions that go into creating the agency’s advertising output. Reporting to the Client Director, they are constantly solving problems, managing internal and external communications, and driving projects to completion.


  • Managing the client relationship through effective communication, problem solving, and responding to requests
  • Taking ownership of project planning from creative development to execution, leading the team to ensure the highest standards
  • Scoping and planning client requirements including budgeting and timings
  • Ensuring the team are keeping accurate records of meetings, decisions and next actions
  • Monitoring that project deadlines and budgets are met, communicating and seeking approval of any changes to these
  • Leading the development and all stages of production for broadcast media (TV and VOD)
  • Acquiring a deep understanding of client businesses, brand, consumer and competitors
  • Taking client communication briefs and supporting the Planner with drafting creative briefs
  • Working with the creative teams to develop new creative campaigns that follow the brand strategy and creative proposition
  • Educating the wider team on the brand strategy and creative proposition
  • Work with the planning team to research market context and consumer insights for new business and client projects
  • Work with the planning team to seek opportunities for further consumer insights
  • Build strategic slides into all creative presentations, considering the business challenge
  • Look for opportunities to engage with Planning to build more robust campaigns
  • Presenting and selling creative work
  • Tracking and evaluating the effectiveness of campaigns, working with the Planner to take learnings
  • Positioning your role as a partner to the client, supporting clients make informed and robust marketing decisions
  • Representing the agency in client and all-agency meetings
  • Managing the work, performance and development of (Graduate) Client Partners
  • Working with Finance to bill client accurately, chase unpaid invoices, raise POs and track GP against annual client targets
  • Identifying ways to grow client accounts through new business opportunities

Required Skills

  • 3-5 years experience in an agency or client side role
  • Minimum 2:1 in a relevant degree discipline
  • A passion for marketing, advertising and effectiveness
  • Ability to multi task and work well under pressure
  • Personable, and able to work effectively with a variety of different people
  • Effective communicator, both verbal and written
  • Organised with strong attention to detail and time management skills
  • Be flexible and able to solve problems
  • Take ownership and responsibility – ensuring the highest of standards
  • Work well within a team, taking direction with enthusiasm
  • Persuasive, able to sell work and ideas, and respond positively to feedback
  • Resilient and positive in difficult situations

The Package

Provided on application.