UK-London: Provision of Website Audit Services

Notice Abstract
The Royal Borough of Kensington and Chelsea (the “Authority”) is issuing this Request for a Quotation (‘RFQ’) for a suitable provider to carry out an audit of its website. The Authority wants to meet audience needs more effectively through its website: http://www.rbkc.gov.uk. The site should meet the Local Government Digital Service Standard, which prioritises understanding user needs through user research and analytics, utilising appropriate tools and systems, making sure users ‘succeed first time’ and encouraging maximum usage. Tests of success The Authority is looking for a series of recommendations that will result in: • increased levels of public engagement with the Council through digital channels; • greater customer satisfaction; • more efficient use of Council resources across its people, funding and technology; and • more effective website governance The Contract is to be performed according to the Terms and Conditions of Contract and the Service Specification. The work is to be completed over a period of 12 weeks from the start date.

Notice Details
CONTRACT NOTICE – NATIONAL
Notice Type: SERVICES
1 Authority Details
1.1
Authority Name and Address
Official Name:
Royal Borough of Kensington and Chelsea - capitalEsourcing
Postal Address:
N/A
Town:
London Postal Code:
Country:
UK
For the attention of:
Simon Meredith Telephone:
N/A
E-Mail:
simon.meredith@rbkc.gov.uk Fax:
N/A
Internet Address (URL):
1.2
Address from which documentation may be obtained
As in 1.1

1.3
Completed documents must be returned to:
As in 1.1

2 Contract Details
2.1
Title
Provision of Website Audit Services

2.2
Description of the goods or services required
The Royal Borough of Kensington and Chelsea (the “Authority”) is issuing this Request for a Quotation (‘RFQ’) for a suitable provider to carry out an audit of its website.

The Authority wants to meet audience needs more effectively through its website: http://www.rbkc.gov.uk. The site should meet the Local Government Digital Service Standard, which prioritises understanding user needs through user research and analytics, utilising appropriate tools and systems, making sure users ‘succeed first time’ and encouraging maximum usage.

Tests of success

The Authority is looking for a series of recommendations that will result in:

• increased levels of public engagement with the Council through digital channels;

• greater customer satisfaction;

• more efficient use of Council resources across its people, funding and technology; and

• more effective website governance

The Contract is to be performed according to the Terms and Conditions of Contract and the Service Specification. The work is to be completed over a period of 12 weeks from the start date.

2.3
Notice Coding and Classification
2.4
Total quantity or scope of tender
3 Conditions for Participation
3.1
Minimum standards and qualification required
4 Administrative Information
4.1
Type of Procedure
The procedure type is unknown.

4.2
Reference number attributed to the notice by the contracting authority
prj_RBKC_11941

4.3
Time Limits
Responses by 01-11-2018 Time 12:00
4.5
Language or languages in which tenders or requests to participate can be drawn up
EN
4.6
Tender Submission Postbox
5 Other Information
5.1
Additional Information
Please register on the following portal to view this notice:

https://www.capitalesourcing.com/esop/guest/login.do

- go to current opportunities

Listing Deadline: 01/11/2018 at 12:00 hrs

(MT Ref:275015)

5.2
Additional Documentation
5.3
Publication date of this notice
17-10-2018