Please read these terms carefully before you submit your order to us.
In addition to our General Website Terms and Conditions and our Professional Development Terms and Conditions overview, these additional terms apply to an individual that purchases a course directly from the IPA.
1.1 You can contact us by telephoning our main switchboard on 0044 (0)207 2357020 or by writing to us by email at learning@ipa.co.uk or by post to 44 Belgrave Square, London, SW1X 8QS. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.
1.2 When we use the words “writing” or “written” in these terms, this includes emails.
1.3 We are under a legal duty to provide the Courses in conformity with this contract. Nothing in these terms will affect your legal rights.
2.1 You may order a Course through our website or by phone or email, providing all of the information that we request for the purpose of completing your order and administering the Course. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2.2 If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Course. This might be because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the Course.
2.3 We may make minor changes to a Course to reflect changes in relevant laws and regulatory requirements or to implement technical adjustments and improvements. These changes will not materially affect your use of the Course.
3.1 The price of each Course will be as told to you over the telephone, by email or indicated on the order page when you place your order on our website.
3.2 It is always possible that, despite our best efforts, some of the Courses we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Course’s correct price at your order date is less than our stated price, we will charge the lower amount. If the Course’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
3.3 We accept payment by credit or debit card. You must pay for the Course before you will receive registration details to access and participate in the Course.
4.1 Once we have received payment for the Course(s), we will email registration details to you. You will need to review and agree to our Website General Terms and Conditons and Professional Development Terms and Conditions overview and any applicable Course policy prior to accessing and viewing the Course and any study materials.
4.2 If access to the Course is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for Course(s) you have paid for but not completed.
4.3 We will need certain information from you for the purposes of administering the Course, for example your name and email address. If you do not provide this information or if you give us incomplete or incorrect information, we may end the contract (and clause 6.1 will apply). We will not be responsible for a delay in the provision of the Course if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5.1 If you change your mind about a Course, and wish to receive a refund, you have to let us know within 14 days after we email you to confirm that we accept your order (“Cancellation Period”). You do not have a right to change your mind in respect of a Course which you have already completed. If you have partially accessed or viewed a course and wish to cancel within the Cancellation Period, you will receive a refund equivalent to 50% of the price that you paid for that Course.
5.2 To end the contract as set out above, please let us know by phone or email, or you can complete the cancellation form on our website. Alternatively, you may write to us including details of your order and your contact details. We will issue the relevant refund using the same method used for payment within 14 days of you telling us that you wish to end the contract.
5.3 Refunds for cancellation other than as set out above shall be subject to our discretion and may be subject to an administrative fee.
6.1 We may end the contract for a Course at any time upon notice to you if: (a) you do not make any payment to us when it is due; or (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Course, in particular, your name and email address.
6.2 We will write to you to let you know (in advance, if possible) if we withdraw or cancel a Course whether before or after commencement of the Course. If so, we will either provide you with a deferral or refund sums you have paid for any uncompleted Course, at your discretion.
7.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
7.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Course.
7.3 We only supply the Courses for your personal use. If you use the Courses for any commercial or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Cancel a course booking
The IPA course cancellation form should be completed if you wish to withdraw from the contract in accordance with the Professional Development Terms of Sale for Individuals, outlined above.