Web Support FAQs

Web Support FAQs


Here are some of our most frequently asked questions.


How do I register on ipa.co.uk?

To register on the ipa.co.uk website:

  • click on the silhouette (head and shoulders image) at the top right of the website
  • click on the registration tab
  • enter your details as prompted. 

Online registration guides

We have a variety of online videos for members and non-members, which includes:

  • registering with your work or personal email as a Member or Touchpoints subscriber
  • registering as a non-member
  • registering as a student/academic
  • logging in and browsing around your personal dashboard.

You can view all the online videos here.

If you still experience problems registering on the IPA website then please contact us at webhelpdesk@ipa.co.uk.

Why do I have to re-register to the new site?

Due to an upgrade in systems and a more streamlined process, all existing users were asked to re-register following the new website relaunch on 24 October 2018. We recommend re-registering with your personal email address (Gmail) or LinkedIn, to avoid having to re-register again if you move organisations in the future. 

You won’t lose any of the information from your old account as that will be transferred across. If you have any issues simply follow the steps on how to re-register.

Why am I not receiving a confirmation/activation email after (re-) registering?

Our emails may fall into your spam/junk/clutter folder or will sometimes be blocked by spam filters, so add IPA to your safe sender's list. If you think you are not receiving emails from us please contact your IT department to whitelist any email correspondence from IPA. 

Note: sometimes email addresses have not been entered correctly and may have been misspelt which may also result in you not receiving your activation emails. You can email us at webhelpdesk@ipa.co.uk and we can look into this for you.

Please do not reset your password to try and activate your account.

I've forgotten my password. What do I do?

You can easily reset your password here.

Make sure you enter the email address you registered with. If you don’t receive your password reset link, then check your spam/junk/clutter folder as our emails may be in there.

The password reset only works for accounts created on this website since it's re-launch on 24 October 2018. If you had an account on the previous version of the IPA website then you need to re-register your details here.

Note: You may have registered with your LinkedIn credentials. If you have forgotten your LinkedIn password, then you will need to reset your password via the LinkedIn website.

Can I change my password?

Yes, you should be logged in to change your password.

  • Click the silhouette (head and shoulders) figure at the top right hand of the website
  • Your personal (black) dashboard will load
  • Click 'Account Details'
  • Click the pencil icon to the right of 'Account details'
  • Fill in the form as prompted

Note: You may have registered with your LinkedIn account. If you have forgotten your LinkedIn password, then you will need to reset your password via the LinkedIn website.

I've forgotten my username. What do I do?

Your username is the email address you used when creating your account.

If you still can’t remember then email us at webhelpdesk@ipa.co.uk.

Note: You may have registered with your work/personal email or your LinkedIn account.

I can’t access the online learning portal. What do I do?

More often than not, the reason users are unable to access the online learning portal is due to browser cookie issues. The quickest way to solve this is to use an incognito/guest browser.

If you do not have permission to access the learning portal your account may not be linked to your agency. If you think you have the wrong account type please contact webhelpdesk@ipa.co.uk to update this.

I'm an IPA member. Why am I asked for two email addresses when registering?

We recommend using your personal email address (for example Gmail) or LinkedIn for logging in, this avoids creating new accounts if you move companies in the future, as well as ensuring your CPD history remains accurate and up-to-date.

We ask for your work email address so that we can identify you as a member. If you registered with your personal email address, you should use that to login in the future.

I’m changing jobs/agencies. How do I update my account?

Once you've logged in to the site;

  • Click the silhouette figure at the top right of the website
  • Your personal dashboard will load
  • Click 'Account Details' 
  • Click the pencil icon to the right of 'Agency details'
  • You can change your job role and department there by filling in the two text boxes. If you're changing agency/leaving the industry, click 'Move Jobs' and follow the prompts.

How do I change my login email address?

To change your login email address;

  • Log in
  • Click the silhouette figure at the top right of the website
  • Your personal dashboard will load
  • Click 'Account details' 
  • Click the pencil icon to the right of 'Personal details'
  • Enter your desired login email address in the 'Email' field
  • Hit save


How do I add IPA to my safe senders list?


If you are an IPA member and have to re-register click here to see how.

If you are still experiencing issues, please contact webhelpdesk@ipa.co.uk


Last updated 02 June 2020