Web Support FAQs

Web Support FAQs

 

Here are some of our most frequently asked questions.

 

Why do I have to re-register to the new site?

Users from the previous site have to re-register because of a change in how our system works related to the new site transition. Re-registering won’t mean you have to lose anything from your old account. All your information will be automatically transferred. If there are any issues, see our page on how to re-register.

Why am I not receiving a confirmation email after (re-) registering?

Our emails may fall into your junk folder or will sometimes be blocked by spam filters, so add IPA to your safe sender's list. If you think you are not receiving emails from us please contact your IT department to whitelist any email correspondence from IPA.

I've forgotten my password. What do I do?

You can easily reset your password by visiting this link.

If you know your password and are logged in;

  • Click the silhouette figure at the top right of the website
  • A black dashboard should come down from the top
  • Click 'Account Details' 
  • Click the pencil icon to the right of 'Account details'
  • Fill in the form as prompted

 Note: You may have registered with your LinkedIn account

I've forgotten my username. What do I do?

Your username is the email address you used when creating your account. 

 Note: You may have registered with your LinkedIn account

I can’t access the online learning portal. What do I do?

More often than not, the reason users are unable to access the online learning portal is due to browser cookie issues. The quickest way to solve this is to use an incognito browser.

If you do not have permission to access the learning portal your account may not be linked to your agency. If you think you have the wrong account type please contact webhelpdesk@ipa.co.uk to update this.

I'm an IPA member. Why am I asked for two email addresses when registering?

We recommend using your personal email address (Hotmail, Gmail, etc.) or LinkedIn for logging in. We ask for your work email address so that we can identify you as a member. If you registered with your personal email address, you should use that to login in the future.

I’m changing jobs/agencies. How do I update my account?

Once you've logged in to the site;

  • Click the silhouette figure at the top right of the website
  • A black dashboard should come down from the top
  • Click 'Account Details' 
  • click the pencil icon to the right of 'Agency details'
  • You can change your job role and department there by filling in the two text boxes. If you're changing agency/leaving the industry, click 'Move Jobs' and follow the prompts.

How do I change my login email address?

To change your login email address;

  • Log in
  • Click the silhouette figure at the top right of the website
  • A black dashboard should come down from the top
  • Click 'Account details' 
  • Click the pencil icon to the right of 'Personal details'
  • Enter your desired login email address in the 'Email' field
  • Hit save

 

 

If you are an IPA member and have to re-register click here to see how.

If you are still experiencing issues, please contact webhelpdesk@ipa.co.uk