Resource Manager

Also known as...

Allocations Manager

The role in brief... 

A Resource Manager manages the planning and allocation of staff in an agency which requires people to be assigned to projects based on their skills, previous experience, availability, or project budget. They also manage capacity planning as they ensure that the agency has the right resources and capacity to deliver upcoming projects. They have visibility of all of the work streams across the agency.

Working with...

Internal: Agency management/leadership team; all departments across the  Agency; Human Resources and the Talent Team; Finance; global Resource Management as required.

External: May partner with Recruitment Agencies to identify and recruit staff as required.

The Resource Manager will report to the Head of Resource Management, Operations Director, Head of Operations, HR Director, Commercial Production, Finance Director. They will also report to the Finance Director on account profitability and resource costs.

They may manage and motivate staff within their team, being accountable for their performance and providing them with professional development opportunities.

Responsible for...

• Supporting line managers and Commercial Production and the leadership team with on-going resource management requirements.
• Collaborating with project leads and Commercial Production to proactively identify staffing issues; certain roles being over utilised, people being underutilised, some roles working overtime and skill shortages.
• Balancing an ever-changing resourcing they partner with the team to reallocate resources, adjust goals and assign new people to the task, whilst managing costs.
• Collaborating with the finance and operations team to reconcile people and costs.
• Hiring new employees, or advising on the skill requirements of each project.
• They may also be responsible for HR-related processes: payroll, employee benefits, on-boarding and training. This will vary by agency.
• They may also collate the skills of everyone in the agency and update the system so that there is clarity about who is best for a role or allocation to a project.
• Involved in recruitment and selection decisions.
• Focused on the personal and professional development of their team. 

Those who succeed are...

Highly organised and proficient at resource planning and Excel. They are patient and tenacious as they manage multiple changing requests which are never resolved. They keep a cool and diplomatic head as they work through workload priorities with teams and manage relationships with individuals as they reassign them to new projects.

Where they come from, and where they go..

They may have started as a Resource Management Co-Ordinator, Resource Management Co-Ordinators can also be taken on following for example Business Administration apprenticeship schemes where there is no requirement for a degree, although A-Levels, or equivalent are still expected.

They may transfer from a Commercial Production role somewhere as they bring with them their project management skills and knowledge of projects, allocation needs and the teams.