Learning FAQs

In the run up to the Foundation exam, we have formulated a list of FAQs to help answer all your queries, from accessing your learning, information about your exam, to special requirements and our out of hours service.

If you have any additional queries then please contact the learning team, email: learning@ipa.co.uk

Where do I log into the IPA website?

Where can I access the learning?

From there, once you are logged in, head to your profile (the icon in the top right hand), and under Events & CPD you will see Training listed. On this page you will see the Foundation Certificate listed, click Start/Continue to access the learning.  

What does the percentage mean?

The percentage is a personal learning tool that indicates how much of the content you have accessed. The IPA does not use this as an indicator for assessing the qualification in any way. 

Where is my exam?

You will have received an email this week indicating your exam location. Please make a note of this and save it for future reference. We will email you reminders closer to the exam date. 

When is the Foundation Certificate exam?

It's on Monday 24 February 2020. 

How long is the exam?

For standard delegates the exam lasts for two hours.

For delegates that have had confirmation of acceptance of special exam requirements the standard addition is 25% extra time, making the exam 2.5 hours. If another amount of time is specified in special requirements this will be allocated. 

Can I cancel/postpone my exam place?

You are able to cancel your exam. The IPA requires that your CPD Manager confirm this with us (at learning@ipa.co.uk).

Two weeks before the exam date you will be charged to cancel your place. More information is included in the qualification policies. Deferrals are not accepted on the Foundation qualification. Places will only be deferred in extenuating circumstances of which clashing work commitments, unpreparedness and holiday do not qualify. 

Where can I submit for special exam requirements?

The deadline for submitting for special exam requirements for the Foundation exam has passed. Please email: leanring@ipa.co.uk urgently.

Do I need to bring anything with me to the Foundation exam?

We do not require you to bring anything with you to the exam. We provide all exam materials, including a pen. You are however welcome to bring your own.

We also recommend you bring water.

Any revision materials you bring cannot enter the exam room. Phones and smart watches also cannot enter the exam room. We do not require ID to be brought to the exam.

Is there a cloakroom?

The London venue has an allocated cloakroom. In other venues you will place your belongings at the back of the exam room.  

What time should I arrive for the Foundation exam?

We recommend arriving at least 30 minutes before the exam time.  

What if I am late or get lost on the day?

Please endeavour to be on time. However, if you are late please email: learning@ipa.co.uk with your full name, agency and exam sitting. The full exam venue address has been shared via email by the IPA, we recommend you research your journey before the exam day.

How do I get in touch with the IPA outside of working hours and at weekends?

The last two weekends before the exam day the IPA learning inbox (learning@ipa.co.uk) will be manned. Urgent queries about access to the learning will be managed in order of receipt. Queries about content will be answered in order of receipt during IPA working hours, these are Monday – Friday 9.30AM – 5.30PM.

Last updated 21 September 2020