Job description
THE ROLE
Being the gatekeeper and servicing clients through implementational planning, being client facing and working with relevant teams to deliver the best possible outcome for their clients. Managing workloads, understanding and communicating Plexus initiatives, having good industry knowledge, working across relevant client accounts and supporting the team are all key aspects of this role – alongside the management and development of the Account Executive within the team.
RESPONSIBILITIES AND RELATIONSHIPS
As an International Client Manager within the Plexus team, your core responsibilities are to:
Demonstrate a good knowledge of the International OOH media landscape
Understand international markets key challenges and best practices
Develop strong relationships main OOH media owners in the EMEA region. Additional markets relationships are preferable
Be familiar with the strategy & objectives of your main accounts
Pro-actively contribute to growing the client & agency business
Understand the commercial requirements of the business and work with the Client Director and Client Services Director to maximise efficiency
Take responsibility of coordinating your campaigns from start to finish
Utilise in house systems on a regular basis ensuring they are kept up to date with all the latest planning information and campaign status
Manage the relationship and communication across your account portfolio so all relevant team members are kept abreast of all developments
Establish a regular dialogue with relevant agency personnel and develop strong relationships
Contribute to the training and development of executives within your team and the wider company and look at new ways of servicing the needs of clients and agencies within the portfolio
Prepare post campaign analysis and present quarterly updates and new insights
Develop and grow industry knowledge through attendance of internal and external training programmes
Have a thorough understanding and utilise all tools and systems, e.g. Forwardkeys, GWI, Statista. Ensure Executive is utilising tools and help to train them where applicable
Understand Plexus philosophy and SBU's offerings and communicate them appropriately
WORKING HABITS AND CORE SKILLS
Type of technical, specialised, professional skills or personal attributes that are required to achieve the key outputs above. Some examples are:
Provides direction, coaches, and supports team
Fresh thinking, spots new opportunities
Presents themselves with authority and instils confidence
Thinks beyond the problem and makes informed decisions
Proactive with customer’s and suppliers’ business; ensures a high standard of team output, can multi-task and always ensures attention to detail.
Shares knowledge and looks to further personal development
Budget management
Project management skills
Organisational planning
Strategic capability
Commercially aware
Solution finding
Industry knowledge
Able to work as part of a team
Organised
Enthusiast and driven
YOUR EXPERIENCE AND QUALIFICATIONS
Experience in working in a Client Manager role
Relevant experience working on multi market campaigns across multiple environments
Experience of building strong relationships with clients
First class relationship management skills with the ability to communicate across all levels both internally and externally
Strong commercial acumen with the confidence to apply this within your work
Ability to manage people and motivate them to bring out their full potential
The ability to speak business proficient Spanish (desirable)
Microsoft office skills.
Being the gatekeeper and servicing clients through implementational planning, being client facing and working with relevant teams to deliver the best possible outcome for their clients. Managing workloads, understanding and communicating Plexus initiatives, having good industry knowledge, working across relevant client accounts and supporting the team are all key aspects of this role – alongside the management and development of the Account Executive within the team.
RESPONSIBILITIES AND RELATIONSHIPS
As an International Client Manager within the Plexus team, your core responsibilities are to:
Demonstrate a good knowledge of the International OOH media landscape
Understand international markets key challenges and best practices
Develop strong relationships main OOH media owners in the EMEA region. Additional markets relationships are preferable
Be familiar with the strategy & objectives of your main accounts
Pro-actively contribute to growing the client & agency business
Understand the commercial requirements of the business and work with the Client Director and Client Services Director to maximise efficiency
Take responsibility of coordinating your campaigns from start to finish
Utilise in house systems on a regular basis ensuring they are kept up to date with all the latest planning information and campaign status
Manage the relationship and communication across your account portfolio so all relevant team members are kept abreast of all developments
Establish a regular dialogue with relevant agency personnel and develop strong relationships
Contribute to the training and development of executives within your team and the wider company and look at new ways of servicing the needs of clients and agencies within the portfolio
Prepare post campaign analysis and present quarterly updates and new insights
Develop and grow industry knowledge through attendance of internal and external training programmes
Have a thorough understanding and utilise all tools and systems, e.g. Forwardkeys, GWI, Statista. Ensure Executive is utilising tools and help to train them where applicable
Understand Plexus philosophy and SBU's offerings and communicate them appropriately
WORKING HABITS AND CORE SKILLS
Type of technical, specialised, professional skills or personal attributes that are required to achieve the key outputs above. Some examples are:
Provides direction, coaches, and supports team
Fresh thinking, spots new opportunities
Presents themselves with authority and instils confidence
Thinks beyond the problem and makes informed decisions
Proactive with customer’s and suppliers’ business; ensures a high standard of team output, can multi-task and always ensures attention to detail.
Shares knowledge and looks to further personal development
Budget management
Project management skills
Organisational planning
Strategic capability
Commercially aware
Solution finding
Industry knowledge
Able to work as part of a team
Organised
Enthusiast and driven
YOUR EXPERIENCE AND QUALIFICATIONS
Experience in working in a Client Manager role
Relevant experience working on multi market campaigns across multiple environments
Experience of building strong relationships with clients
First class relationship management skills with the ability to communicate across all levels both internally and externally
Strong commercial acumen with the confidence to apply this within your work
Ability to manage people and motivate them to bring out their full potential
The ability to speak business proficient Spanish (desirable)
Microsoft office skills.
The Package
BENEFITS INCLUDE
Pension
Enhanced maternity/paternity/shared parental pay
Life Assurance
25 days annual leave, increasing every year by 1 day up to a maximum of 30 days
Permanent Health Insurance
Birthday Leave
Private Medical and Dental cover
Voluntary/Charity leave
Access to private GP appointments
Feel Good Allowance
Smarter Working (hybrid working, flexible working hours and an early Friday finish!)
Free Fitness Classes
Eye Care Vouchers
Monthly Massages
Season Ticket Loan
Cycle to Work Scheme
Pension
Enhanced maternity/paternity/shared parental pay
Life Assurance
25 days annual leave, increasing every year by 1 day up to a maximum of 30 days
Permanent Health Insurance
Birthday Leave
Private Medical and Dental cover
Voluntary/Charity leave
Access to private GP appointments
Feel Good Allowance
Smarter Working (hybrid working, flexible working hours and an early Friday finish!)
Free Fitness Classes
Eye Care Vouchers
Monthly Massages
Season Ticket Loan
Cycle to Work Scheme
The Agency
Talon Outdoor
ABOUT US
Talon was established in 2012 with the ambition to create a global Out of Home (OOH) agency providing uncompromised advice and service for our clients. Today we are a high growth independent full service OOH agency with a team of over 150 people globally.
Together we are dedicated to driving client value through a combination of teamwork, expertise, creativity, data and proprietary technology. We are agile and entrepreneurial our simple philosophy enables us to deliver outstanding work: Smarter as Standard
There's never been a more exciting time to be involved with OOH and we're excited about the next chapter.
OUR VALUES AND HOW WE WORK TOGETHER
WE ARE BOLD
We think big, we innovate and respectfully challenge the status quo, we take pride in ourselves, our work and our partnerships.
We Embrace change
We Challenge respectfully
We Lead the way
WE ARE HUMAN
We are a diverse collective of real, genuine individuals who value respect, fairness, and integrity and expect the same in return.
We value collaboration and togetherness
We are empathetic
We embrace individuality
WE ARE SMART
Our entrepreneurial spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.
We Grow and learn
We are trusted
We are mission possible
Talon was established in 2012 with the ambition to create a global Out of Home (OOH) agency providing uncompromised advice and service for our clients. Today we are a high growth independent full service OOH agency with a team of over 150 people globally.
Together we are dedicated to driving client value through a combination of teamwork, expertise, creativity, data and proprietary technology. We are agile and entrepreneurial our simple philosophy enables us to deliver outstanding work: Smarter as Standard
There's never been a more exciting time to be involved with OOH and we're excited about the next chapter.
OUR VALUES AND HOW WE WORK TOGETHER
WE ARE BOLD
We think big, we innovate and respectfully challenge the status quo, we take pride in ourselves, our work and our partnerships.
We Embrace change
We Challenge respectfully
We Lead the way
WE ARE HUMAN
We are a diverse collective of real, genuine individuals who value respect, fairness, and integrity and expect the same in return.
We value collaboration and togetherness
We are empathetic
We embrace individuality
WE ARE SMART
Our entrepreneurial spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.
We Grow and learn
We are trusted
We are mission possible