Job description
Red Brick Road is currently recruiting for an IT Engineer, to take responsibility for all day to day running of IT and technical support at Red Brick Road. Troubleshooting AV, IT and phone equipment for smooth running of IT at our offices. The role will be supporting 2 companies, Red Brick Road Limited & Opinium Research Limited. The role will report directly to the Office Operations Lead & Finance Director with a direct link to the Head of IT in Opinium.
Ideally the candidate will be driven and ambitious, with the ability to support our IT needs. They will be energetic with excellent organization skills. Good communication across all levels within the business with relevant IT support experience.
Experience, Skills and Personal attributes:
• IT knowledge with experience of: Office 365 – Exchange Online and product suite, Windows 10 and 11 desktop support, Mac Support across all mac devices & OS Platforms including O365 & Adobe Suites, Sharepoint and Teams, Active Directory, MS Azure, MFA, Windows Server 2012 R2 & 2019, HPE System Management, ITIL Framework, VPN technologies, Mitel Phone systems, Cisco Meraki and HP Switch technologies, Aruba Wi-Fi networks, Adobe Creative Studio Suite, Symantec Endpoint Protection Manager, Eset Security Management, System Inventory. Understanding of change management policies, windows Autopilot, iTunes, Conditional Access.
• Multi-tasker – good project management skills
• A good relationship builder
• ‘Can-do’ attitude with drive and energy to get things done
• Evidence of ability to work autonomously and within teams
• Must have the ability to communicate effectively across a business (up and down experience levels, as well as across different skill sets)
• A passion for the advertising industry and the work that we create.
• Excellent attention to detail.
• Must be approachable and friendly with a great personality.
Key Responsibilities
IT, Phones, TV and any other electrical equipment:
• Be our IT helpdesk: resolving any tech issues throughout the business, IT troubleshooting; laptop/desktop (Mac) equipment and all meeting room tech.
• Equipment should be logged and monitored. Responsibility for keeping all equipment safe and secure.
• Work with Financial Controller to maintain log of all IT assets within the business.
• Organise the set-up of new employees, including new starter security access cards which are provided.
• Manage leavers process, ensuring all equipment is collected and all accounts locked/access disabled.
• Manage IT server back-ups, keep safe for quick implementation should they be required. Complete weekly checks.
• Manage Red Brick Road’s renewals for Cyber Essentials Certification.
• DRP updates should they arise, maintain overall plan. Complete annual tests.
• DNS management, server maintenance and support, management of server hardware and software, including space and licences, repairs and maintenance, external FTP, firewall maintenance including VPN.
• Tech will vary across each company.
o RBR tech: MacBook Pro devices, Windows 10/11 Pro Laptops
o Opinium tech: Windows 10/11 Pro Laptops
IT Relationships & Supplier management
• Maintaining relationship with Jigsaw who provide back up support.
• Ordering of any new equipment required for the office, finding best prices and maintaining an IT/ equipment preferred supplier list, negotiating discounts.
• Point of contact for laptops and mobile phones, including mobile data, maintaining a competitive price from supplier’s online rentals and charges with support from FD.
• Liaising with mobile provider for company work phones and updating mobile register
• Responsibility of our office printer.
• Web hosting management, including purchases and renewals.
• Keep a track of Software management and renewals (including Office 365 & Adobe subscriptions) working with FD on renewals.
Meeting rooms and Reception
• Point of contact for meeting room issues and assistance, ensuring TV & Owl set-up and management, maintaining equipment ready for use at any time, movement of equipment, re patching, tuning and set up. (making sure at the start of each day, meeting rooms are in full working order with AV & Video conferencing equipment).
• Set up a process to enable you to complete pre client meeting checks of all equipment available for smooth running meetings – co-ordinate with the meeting lead.
• Reception, assist with reception cover (on occasion) / Cover one Friday a month for a couple of hours in the afternoon.
Ideally the candidate will be driven and ambitious, with the ability to support our IT needs. They will be energetic with excellent organization skills. Good communication across all levels within the business with relevant IT support experience.
Experience, Skills and Personal attributes:
• IT knowledge with experience of: Office 365 – Exchange Online and product suite, Windows 10 and 11 desktop support, Mac Support across all mac devices & OS Platforms including O365 & Adobe Suites, Sharepoint and Teams, Active Directory, MS Azure, MFA, Windows Server 2012 R2 & 2019, HPE System Management, ITIL Framework, VPN technologies, Mitel Phone systems, Cisco Meraki and HP Switch technologies, Aruba Wi-Fi networks, Adobe Creative Studio Suite, Symantec Endpoint Protection Manager, Eset Security Management, System Inventory. Understanding of change management policies, windows Autopilot, iTunes, Conditional Access.
• Multi-tasker – good project management skills
• A good relationship builder
• ‘Can-do’ attitude with drive and energy to get things done
• Evidence of ability to work autonomously and within teams
• Must have the ability to communicate effectively across a business (up and down experience levels, as well as across different skill sets)
• A passion for the advertising industry and the work that we create.
• Excellent attention to detail.
• Must be approachable and friendly with a great personality.
Key Responsibilities
IT, Phones, TV and any other electrical equipment:
• Be our IT helpdesk: resolving any tech issues throughout the business, IT troubleshooting; laptop/desktop (Mac) equipment and all meeting room tech.
• Equipment should be logged and monitored. Responsibility for keeping all equipment safe and secure.
• Work with Financial Controller to maintain log of all IT assets within the business.
• Organise the set-up of new employees, including new starter security access cards which are provided.
• Manage leavers process, ensuring all equipment is collected and all accounts locked/access disabled.
• Manage IT server back-ups, keep safe for quick implementation should they be required. Complete weekly checks.
• Manage Red Brick Road’s renewals for Cyber Essentials Certification.
• DRP updates should they arise, maintain overall plan. Complete annual tests.
• DNS management, server maintenance and support, management of server hardware and software, including space and licences, repairs and maintenance, external FTP, firewall maintenance including VPN.
• Tech will vary across each company.
o RBR tech: MacBook Pro devices, Windows 10/11 Pro Laptops
o Opinium tech: Windows 10/11 Pro Laptops
IT Relationships & Supplier management
• Maintaining relationship with Jigsaw who provide back up support.
• Ordering of any new equipment required for the office, finding best prices and maintaining an IT/ equipment preferred supplier list, negotiating discounts.
• Point of contact for laptops and mobile phones, including mobile data, maintaining a competitive price from supplier’s online rentals and charges with support from FD.
• Liaising with mobile provider for company work phones and updating mobile register
• Responsibility of our office printer.
• Web hosting management, including purchases and renewals.
• Keep a track of Software management and renewals (including Office 365 & Adobe subscriptions) working with FD on renewals.
Meeting rooms and Reception
• Point of contact for meeting room issues and assistance, ensuring TV & Owl set-up and management, maintaining equipment ready for use at any time, movement of equipment, re patching, tuning and set up. (making sure at the start of each day, meeting rooms are in full working order with AV & Video conferencing equipment).
• Set up a process to enable you to complete pre client meeting checks of all equipment available for smooth running meetings – co-ordinate with the meeting lead.
• Reception, assist with reception cover (on occasion) / Cover one Friday a month for a couple of hours in the afternoon.
The Package
.
The Agency
Creative Agency
At Red Brick Road our agency mission is to 'Fast Forward' brands. We love working with brands who are restless to keep moving and ambitious to accelerate their growth. Since launching in 2006 with Tesco as our founding client, we’ve provided advice and expertise to scale brands through marketing creativity and innovation. Today we work with a mixture of start-ups, scale-ups and established brands; what unifies them all is this desire to Fast Forward their brands.
Are you ready to become a ‘Roadie’ and Fast Forward your career with us?
We have a unique set of skills and services to help them, organised into five areas. Strategy & Consultancy is the sharp thinking that creates competitive advantage. Brand and Performance Marketing is where ground-breaking creative ideas are born, which accelerate brand awareness and drive sales. Our Brand Conversations team use owned and earned channels (PR, social and influencer) to build distinctive brands and brand voices. Brand Reimagination is where we create unique brand worlds that get noticed. And Customer Conversations is where we unleash our experts to create brand-building CRM. No other independent agency has this breadth and depth of capabilities, available to deploy at speed, agnostically, for clients. Our clients are both domestic and global, B2C and B2B. Key agency clients include Amazon, Hilton, Post Office, Skipton Building Society, Deezer and Hillarys.
Our agency culture is everything to us. We ask every Roadie to ‘Follow Your Head’ (innovate, problem-solve and use data and logic to inspire creative leaps), ‘Follow Your Heart’ (act with passion for our clients’ business, develop ideas which connect emotionally with consumers, and give-back to society), and ‘Follow Your Courage’ (be brave, be tenacious, and be entrepreneurial).
Campaign recently praised us for our Diversity, Equality & Inclusion strategy… the IPA chose one of our founders for this year’s ‘iList’… and Oystercatchers have named us a ‘Best Place to Work’. Our DE&I mission is to ensure that no person gets left behind, vowing to open doors and break down barriers and a 5-point action plan is ensuring this translates into meaningful action and industry influence. This includes all line managers completing IPA training on DE&I. Learning & Development is also actively managed, with an all-agency ‘Well Red’ programme spearheading this constant focus. We are certified IPA Gold members, with training and development being at the heart of the agencies core values.
And we know how to go the extra mile on the social front too. We provide breakfast each day and come together every Thursday for lunch to catch up with each other and for agency news. We also throw a bi-monthly ‘Red Show’ company meeting and have rather fantastic summer and Christmas parties!
Roadies work from the office three days a week (Monday, Wednesday and Thursday with Support being at the office 5 days a week). We are also very open to all roles in the agency being part-time or job-share roles, so please do ask us about this if it would work for you.
Are you ready to become a ‘Roadie’ and Fast Forward your career with us?
We have a unique set of skills and services to help them, organised into five areas. Strategy & Consultancy is the sharp thinking that creates competitive advantage. Brand and Performance Marketing is where ground-breaking creative ideas are born, which accelerate brand awareness and drive sales. Our Brand Conversations team use owned and earned channels (PR, social and influencer) to build distinctive brands and brand voices. Brand Reimagination is where we create unique brand worlds that get noticed. And Customer Conversations is where we unleash our experts to create brand-building CRM. No other independent agency has this breadth and depth of capabilities, available to deploy at speed, agnostically, for clients. Our clients are both domestic and global, B2C and B2B. Key agency clients include Amazon, Hilton, Post Office, Skipton Building Society, Deezer and Hillarys.
Our agency culture is everything to us. We ask every Roadie to ‘Follow Your Head’ (innovate, problem-solve and use data and logic to inspire creative leaps), ‘Follow Your Heart’ (act with passion for our clients’ business, develop ideas which connect emotionally with consumers, and give-back to society), and ‘Follow Your Courage’ (be brave, be tenacious, and be entrepreneurial).
Campaign recently praised us for our Diversity, Equality & Inclusion strategy… the IPA chose one of our founders for this year’s ‘iList’… and Oystercatchers have named us a ‘Best Place to Work’. Our DE&I mission is to ensure that no person gets left behind, vowing to open doors and break down barriers and a 5-point action plan is ensuring this translates into meaningful action and industry influence. This includes all line managers completing IPA training on DE&I. Learning & Development is also actively managed, with an all-agency ‘Well Red’ programme spearheading this constant focus. We are certified IPA Gold members, with training and development being at the heart of the agencies core values.
And we know how to go the extra mile on the social front too. We provide breakfast each day and come together every Thursday for lunch to catch up with each other and for agency news. We also throw a bi-monthly ‘Red Show’ company meeting and have rather fantastic summer and Christmas parties!
Roadies work from the office three days a week (Monday, Wednesday and Thursday with Support being at the office 5 days a week). We are also very open to all roles in the agency being part-time or job-share roles, so please do ask us about this if it would work for you.