Job description
Responsibilities
The successful Office & Operations Manager will be responsible for aspects of the office management and take increasing responsibility for the operational running of the company and be the go to person for office and operations support.
Operations
Responsible for all global office, and operations, improvements
Manage the UK, US and APAC offices, with regards to leases, assets & staff welfare.
Manage office relocations, from finding offices, to moving, fit out and installation.
Responsible for managing yearly budgets and targets for office costs, staff welfare, training and travel.
Be accountable for the live and virtual office environments globally
Fire warden and First Aid duties
UK Health and Safety Officer. Keeping the office up to date with all policies, risk assessments and necessary Fire Log Books.
Sustainability - Environmental impact recording for the office
Managing and establishing global expansion as we now have to cover US and UK for legal and employment laws compliance
GSuite administration manager - manage, set up new users, migrate accounts, IT support.
Asset management (recording and setting up laptops/phones).
Be the point of contact for all IT services and issues, liaising with external IT company as needed.
Working with Trust Keith, our data compliance platform and DPO, as a data champion to ensure all staff are trained and compliant in the workplace.
Assisting our Head of Operations with the annual ISO accreditation. Helping the organisation’s processes remain legally compliant, such as ISO accreditation and GDPR.
Office
Assist FD with Onboarding /Offboarding staff: Organising inductions, exit interviews, assets.
Manage & coordinate work experience placements
Organise work visas needed for employees
PA to CEO (personal and professional)
Monthly expense management and credit card reconciliation.
Research, organise and manage all staff/client events, including staff parties, team bookings and peer recognition.
Organise & manage global staff celebrations & client meetings
Programme building access fobs, removing and managing the system for all staff and freelancers.
Book global travel and accommodation for all senior staff members
Maintain office facilities, repairs and maintenance
Manage the cleaning company
Maintain weekly kitchen food & drink supplies
Answering the main Across the Pond telephone and email account, screening calls and directing queries.
First point of contact for all visitors & clients at the office
Ad hoc support to staff and directors, such as calendar management
Key Skills
Strong organisational & communication skills
Office and diary management experience
Experience of office relocations, lease renewals highly desirable.
A passion for people and problem solving
DEI exposure
Knowledge of software such as GSuite, HiBob, Slack
The ability to make this role your own and bring your ideas to the table and execute on them
Creative Agency experience preferred but not essential
Company Culture
Company Values: Personally upholding as well as educating and encouraging others to support Across the Pond’s company values, as well as adhering to our DEI manifesto.
Company Culture: Actively involved in helping to create a culture of inclusivity at Across the Pond. Everyone in the company has a responsibility to make the company the very best place to work.
Sustainability: proactively support and contribute to our mission to become a net zero company by 2030.
Training, workshops & DEI support: Supporting in the organisation of DEI initiatives, training and team workshops as required.
The successful Office & Operations Manager will be responsible for aspects of the office management and take increasing responsibility for the operational running of the company and be the go to person for office and operations support.
Operations
Responsible for all global office, and operations, improvements
Manage the UK, US and APAC offices, with regards to leases, assets & staff welfare.
Manage office relocations, from finding offices, to moving, fit out and installation.
Responsible for managing yearly budgets and targets for office costs, staff welfare, training and travel.
Be accountable for the live and virtual office environments globally
Fire warden and First Aid duties
UK Health and Safety Officer. Keeping the office up to date with all policies, risk assessments and necessary Fire Log Books.
Sustainability - Environmental impact recording for the office
Managing and establishing global expansion as we now have to cover US and UK for legal and employment laws compliance
GSuite administration manager - manage, set up new users, migrate accounts, IT support.
Asset management (recording and setting up laptops/phones).
Be the point of contact for all IT services and issues, liaising with external IT company as needed.
Working with Trust Keith, our data compliance platform and DPO, as a data champion to ensure all staff are trained and compliant in the workplace.
Assisting our Head of Operations with the annual ISO accreditation. Helping the organisation’s processes remain legally compliant, such as ISO accreditation and GDPR.
Office
Assist FD with Onboarding /Offboarding staff: Organising inductions, exit interviews, assets.
Manage & coordinate work experience placements
Organise work visas needed for employees
PA to CEO (personal and professional)
Monthly expense management and credit card reconciliation.
Research, organise and manage all staff/client events, including staff parties, team bookings and peer recognition.
Organise & manage global staff celebrations & client meetings
Programme building access fobs, removing and managing the system for all staff and freelancers.
Book global travel and accommodation for all senior staff members
Maintain office facilities, repairs and maintenance
Manage the cleaning company
Maintain weekly kitchen food & drink supplies
Answering the main Across the Pond telephone and email account, screening calls and directing queries.
First point of contact for all visitors & clients at the office
Ad hoc support to staff and directors, such as calendar management
Key Skills
Strong organisational & communication skills
Office and diary management experience
Experience of office relocations, lease renewals highly desirable.
A passion for people and problem solving
DEI exposure
Knowledge of software such as GSuite, HiBob, Slack
The ability to make this role your own and bring your ideas to the table and execute on them
Creative Agency experience preferred but not essential
Company Culture
Company Values: Personally upholding as well as educating and encouraging others to support Across the Pond’s company values, as well as adhering to our DEI manifesto.
Company Culture: Actively involved in helping to create a culture of inclusivity at Across the Pond. Everyone in the company has a responsibility to make the company the very best place to work.
Sustainability: proactively support and contribute to our mission to become a net zero company by 2030.
Training, workshops & DEI support: Supporting in the organisation of DEI initiatives, training and team workshops as required.
The Package
Benefits
20 days paid holiday (plus bank holidays)
Informal (unofficial) extra 5 days off between Christmas and New Year.
Culture & Wellbeing day (an extra day off for something personal to you)
Employee Assistance Programme
Enrolment to Vitality Health Insurance (After 3 months)
An auto-enrolment pension scheme where ATP will contribute up to 5% of your qualifying earnings after probation period
Ecologi - Climate Positive Work (we offset your annual carbon footprint through amazing offsetting initiatives and plant 10 trees every month you work for Across the Pond.)
Ride to Work Scheme
Discretionary Annual Profit Share
Membership to onHand volunteering app
DEI Manifesto
We are committed to being an inclusive workplace where diversity in all its forms is celebrated. We make decisions without regard to race, religious creed, colour, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, pregnancy, childbirth and related medical conditions. If you require adjustments to our interview process please do let us know.
20 days paid holiday (plus bank holidays)
Informal (unofficial) extra 5 days off between Christmas and New Year.
Culture & Wellbeing day (an extra day off for something personal to you)
Employee Assistance Programme
Enrolment to Vitality Health Insurance (After 3 months)
An auto-enrolment pension scheme where ATP will contribute up to 5% of your qualifying earnings after probation period
Ecologi - Climate Positive Work (we offset your annual carbon footprint through amazing offsetting initiatives and plant 10 trees every month you work for Across the Pond.)
Ride to Work Scheme
Discretionary Annual Profit Share
Membership to onHand volunteering app
DEI Manifesto
We are committed to being an inclusive workplace where diversity in all its forms is celebrated. We make decisions without regard to race, religious creed, colour, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, pregnancy, childbirth and related medical conditions. If you require adjustments to our interview process please do let us know.
The Agency
Across the Pond is a B Corp certified, global, independent, creative agency, helping tech brands create a better world.
We make the complex, human.
We started life inside Google over twelve years ago and continue to build strategic narratives and campaigns for them, and other innovative brands, all around the world.
As a B Corp, we’re part of a global community of businesses that meet high standards of social and environmental impact. Collectively, the B Corp movement seeks to change our economic system to one that positively impacts all stakeholders — workers, communities, customers, and our planet.
We make the complex, human.
We started life inside Google over twelve years ago and continue to build strategic narratives and campaigns for them, and other innovative brands, all around the world.
As a B Corp, we’re part of a global community of businesses that meet high standards of social and environmental impact. Collectively, the B Corp movement seeks to change our economic system to one that positively impacts all stakeholders — workers, communities, customers, and our planet.