Supporter Engagement Executive - UK

Job description

About the role

The UK Supporter Engagement Exec will be part of the Ad Net Zero team based in London, servicing the UK chapter. The role will cover all aspects of supporter engagement, reporting into the UK Director.

Responsibilities include:

Implementation of a supporter engagement programme, tracking supporter progress and relationship management
Overseeing the new supporter induction process
Answering supporter questions and offering guidance
Feeding insights from supporters back into the program to enact change
Running the supporter comms programme, including the creation of supporter emails and the Showcase Sessions webinar series, spotlighting great work
Supporting the development and implementation of the Ad Net Zero action plan
Supporting the planning and delivery of new supporter engagement tools

Skills and Experience

The successful candidate will have:

Experience of implementing and reporting on engagement programmes within a membership organisation
Ability to build and maintain relationships across a community
Data analysis experience, with the ability to enact change across the programme off the back of supporter insights
Ability to build collective action on activities, being able to present effectively in meetings, sharing opportunities and driving engagement from participants
Excellent writing skills and an understanding of what makes good communications within a membership organisation (across email strategy, events etc)
Project management experience
A proactive and problem-solving attitude to work
Understanding of the broader context of climate change and its context within the advertising industry
Understanding the broader business need for climate action and the way businesses are currently measuring their performance
An appetite to further their sustainability knowledge, including attending relevant industry events, reading industry articles and reports. Completing the Ad Net Zero Essentials training and engaging with any other applicable industry/sustainability learning opportunities.

The Package

Private medical insurance
25 days holidays (+Bank holidays, increasing with length of service)
Enhanced employer pension contributions
Life Assurance and Income Protection
Learning & Development budget
Mobile phone allowance
Company social events.

This is a hybrid role, requiring attendance at our central London office on Tuesdays & Thursdays.

The Agency

About the Advertising Association

The Advertising Association promotes the role, rights and responsibilities of advertising and its impact on individuals, the economy and society. We are the only organisation that brings together agencies, brands, and media to combine strengths and seek consensus on the issues that affect them. Through wide-reaching engagement and evidence-based debate we aim to build trust and maximise the value of advertising for all concerned.

About Ad Net Zero

In November 2020, the Advertising Association launched Ad Net Zero, an industry-wide initiative to help UK advertising respond to the climate crisis caused by CO2 emissions. Ad Net Zero’s mission is for immediate, collective industry action to help achieve real net-zero carbon emissions from the development, production, and media placement of advertising. In summer 2022, a Global Group launched with the intention to expand Ad Net Zero internationally, with immediate focus on the US market. The US chapter launched in Q1 2023, with more international chapters planned during 2023 and 2024.