Job description
We’re looking for an inspirational Client Services Director to lead a growing team responsible for developing and delivering strategic marketing and communications campaigns for global B2B clients. Applicants must have a minimum of 2 years’ experience at this level, consulting with, and building trusted senior relationships with international clients, preferably in engineering, technology, energy or related sectors.
The Client Services Director at Agency Inc is at the centre of getting everything moving for the agency and the client, and as a member of the agency board, the job has various senior responsibilities:
i. Team building within the client service department, focusing on the growth, professional development and retention of the team.
ii. Being clear about the department’s key position in client/agency relations, its ethos and setting an example, helping to secure and grow the agency’s reputation. In doing so, helping to set the culture and pattern of work for the whole agency to get the best out of everyone.
iii. Being the most senior person across the client accounts, keeping their client opposite number satisfied, leading on contract negotiations, and contributing to agency profit.
iv. Cross selling to existing senior clients and helping win new business, sometimes deputising for the CEO, thus able to successfully articulate the agency’s long-term vision.
v. Helping to ensure that the right people, systems, and resources are in place across the agency to allow commercial creativity to flourish, whilst also delivering against company-wide growth targets for revenue and operating profits.
The Client Services Director at Agency Inc is at the centre of getting everything moving for the agency and the client, and as a member of the agency board, the job has various senior responsibilities:
i. Team building within the client service department, focusing on the growth, professional development and retention of the team.
ii. Being clear about the department’s key position in client/agency relations, its ethos and setting an example, helping to secure and grow the agency’s reputation. In doing so, helping to set the culture and pattern of work for the whole agency to get the best out of everyone.
iii. Being the most senior person across the client accounts, keeping their client opposite number satisfied, leading on contract negotiations, and contributing to agency profit.
iv. Cross selling to existing senior clients and helping win new business, sometimes deputising for the CEO, thus able to successfully articulate the agency’s long-term vision.
v. Helping to ensure that the right people, systems, and resources are in place across the agency to allow commercial creativity to flourish, whilst also delivering against company-wide growth targets for revenue and operating profits.
The Package
Highly competitive salary to match experience (IPA benchmarked)
Group Pension Scheme (Scottish Widows)
Private Medical Insurance (Vitality + benefits)
Bonus – discretionary, based on agency-wide revenue and profitability targets (applicable from the start of the fiscal year)
Minimum of 25 days paid holiday per annum (rising to 30 days)
Flexible working between home and central London office
Excellent wellbeing programme which includes:
- Unlimited training and professional development budget
- Holiday buy-back (up to +4 days) and sell-back available
- Extra day off on your birthday
- Volunteer day (annual, optional)
- Mental health first aid
- EAP programme
- No distraction Wednesdays
- Agency 'Inca challenge' days (c.2 days/year, optional)
- Paid sabbaticals for long-service (5 and 10 years)
- Carbon neutral subscription for every individual (via Ecologi)
Group Pension Scheme (Scottish Widows)
Private Medical Insurance (Vitality + benefits)
Bonus – discretionary, based on agency-wide revenue and profitability targets (applicable from the start of the fiscal year)
Minimum of 25 days paid holiday per annum (rising to 30 days)
Flexible working between home and central London office
Excellent wellbeing programme which includes:
- Unlimited training and professional development budget
- Holiday buy-back (up to +4 days) and sell-back available
- Extra day off on your birthday
- Volunteer day (annual, optional)
- Mental health first aid
- EAP programme
- No distraction Wednesdays
- Agency 'Inca challenge' days (c.2 days/year, optional)
- Paid sabbaticals for long-service (5 and 10 years)
- Carbon neutral subscription for every individual (via Ecologi)
The Agency
Agency Inc makes the complicated simple.
We're a strategic B2B marketing agency that partners with global clients operating in the converging engineering, technology and energy sectors.
Our mission is to challenge the change makers.
Through our work we have the opportunity to drive behavioural change at scale, to reduce global emissions.
We bring stakeholders together to simplify strategies that underpin brand, engagement and performance marketing campaigns.
Our proven process allows us to consistently deliver simple, meaningful and memorable campaigns that maximise both the short-term and long-term impacts, and overall return on investment.
And we're carbon neutral certified with an industry leading sustainability programme, so we're uniquely positioned to challenge conventions and drive change in B2B.
We're a strategic B2B marketing agency that partners with global clients operating in the converging engineering, technology and energy sectors.
Our mission is to challenge the change makers.
Through our work we have the opportunity to drive behavioural change at scale, to reduce global emissions.
We bring stakeholders together to simplify strategies that underpin brand, engagement and performance marketing campaigns.
Our proven process allows us to consistently deliver simple, meaningful and memorable campaigns that maximise both the short-term and long-term impacts, and overall return on investment.
And we're carbon neutral certified with an industry leading sustainability programme, so we're uniquely positioned to challenge conventions and drive change in B2B.