Job description
At Armadillo, we work with some of the world’s biggest brands, including Disney, McDonald’s, P&O Cruises and Cunard Cruises, to produce beautifully creative and effective CRM campaigns.
We believe in the long-term success that comes from always putting the best interests of our clients and the well-being and progression of our staff at the heart of everything we do. We are ambitious and free-thinking, yet at the same time pragmatic and straightforward.
We have ambitious plans to grow the agency. Our aim is to become the UK’s most recommended CRM agency: the one everyone wants to work with or for.
So, think you can help us?
Senior Account Director Role
The Senior Account Director is responsible for leading and shaping the client account team working on either retained or project work for clients to ensure the clients are profitable and growing. You will be responsible for meeting the client’s goals and organising the resources to ensure work is delivered to a high standard, within budget and on time.
Client Relationship and Management Skills
An excellent understanding of the agency resources required to deliver best in class CRM programmes and projects for Clients
An excellent understanding of revenue realisation and how to actively look for development opportunities to deliver incremental value
Excellent ability to develop strong client relationships, by identifying their business and marketing needs for CRM/Data, Brand, Comms, DM, Planning and Digital
Excellent ability to develop campaign and creative briefs for client sign off, creating campaign reports and case studies
Owning the management of client budgets and time sheet reconciliations, as well as other financial management and reporting
Leading washup and post campaign reviews in order to continually optimise processes and relationships
Lead quality assurance of CS peers - excellent understanding of quality assurance on all work going to clients to ensure it meets the brief objectives. Coach the team to review work and implement changes to a high level of accuracy.
Project Management Processes and Management
Excellent understanding of the project management processes
Drive and inspire the CS team members to drive their projects and overall effectiveness
Responsible for directing the CS team and assisting in overcoming challenges with key stakeholders (clients and peers)
Approving all scopes and timelines, and providing training where needed for peers
Driving strategic goals - work with the planners to interrogate client briefs and business challenges
Presentation and Communication Skills
Excellent communication skills and an enthusiastic approach to liaising with clients and training peers
Overseeing creative and task briefs to an excellent standard
Present all work with clear goal focused rationales with support
Lead collaboration with Design/Strategy/Data/Developers/Copywriters/Campaign Managers and support others
Leadership
Managing the careers and performance/ development of CS peers
Supporting with Client Service discipline recruitment alongside our recruitment team
Leading and solving work allocation/ resourcing to meet client commitments
Lead in sharing knowledge of your discipline through the agency - helping other teams understand what to do
Senior Account Director Requirements
3 years’ experience at Account Director level in an agency environment
Good understanding of data use in influencing campaigns
Demonstrable leadership qualities, managing teams, resources & client relationships
Industry knowledge of CRM channels - email, web, push, app (behaviour & technical)
Knowledge of CRM principles - affinity, loyalty, etc.
Skilled in utilising tools such as timesheet, scheduling and forecasting tools e.g.Trello, Harvest, Forecast and Smartsheets
We believe in the long-term success that comes from always putting the best interests of our clients and the well-being and progression of our staff at the heart of everything we do. We are ambitious and free-thinking, yet at the same time pragmatic and straightforward.
We have ambitious plans to grow the agency. Our aim is to become the UK’s most recommended CRM agency: the one everyone wants to work with or for.
So, think you can help us?
Senior Account Director Role
The Senior Account Director is responsible for leading and shaping the client account team working on either retained or project work for clients to ensure the clients are profitable and growing. You will be responsible for meeting the client’s goals and organising the resources to ensure work is delivered to a high standard, within budget and on time.
Client Relationship and Management Skills
An excellent understanding of the agency resources required to deliver best in class CRM programmes and projects for Clients
An excellent understanding of revenue realisation and how to actively look for development opportunities to deliver incremental value
Excellent ability to develop strong client relationships, by identifying their business and marketing needs for CRM/Data, Brand, Comms, DM, Planning and Digital
Excellent ability to develop campaign and creative briefs for client sign off, creating campaign reports and case studies
Owning the management of client budgets and time sheet reconciliations, as well as other financial management and reporting
Leading washup and post campaign reviews in order to continually optimise processes and relationships
Lead quality assurance of CS peers - excellent understanding of quality assurance on all work going to clients to ensure it meets the brief objectives. Coach the team to review work and implement changes to a high level of accuracy.
Project Management Processes and Management
Excellent understanding of the project management processes
Drive and inspire the CS team members to drive their projects and overall effectiveness
Responsible for directing the CS team and assisting in overcoming challenges with key stakeholders (clients and peers)
Approving all scopes and timelines, and providing training where needed for peers
Driving strategic goals - work with the planners to interrogate client briefs and business challenges
Presentation and Communication Skills
Excellent communication skills and an enthusiastic approach to liaising with clients and training peers
Overseeing creative and task briefs to an excellent standard
Present all work with clear goal focused rationales with support
Lead collaboration with Design/Strategy/Data/Developers/Copywriters/Campaign Managers and support others
Leadership
Managing the careers and performance/ development of CS peers
Supporting with Client Service discipline recruitment alongside our recruitment team
Leading and solving work allocation/ resourcing to meet client commitments
Lead in sharing knowledge of your discipline through the agency - helping other teams understand what to do
Senior Account Director Requirements
3 years’ experience at Account Director level in an agency environment
Good understanding of data use in influencing campaigns
Demonstrable leadership qualities, managing teams, resources & client relationships
Industry knowledge of CRM channels - email, web, push, app (behaviour & technical)
Knowledge of CRM principles - affinity, loyalty, etc.
Skilled in utilising tools such as timesheet, scheduling and forecasting tools e.g.Trello, Harvest, Forecast and Smartsheets
The Package
Hybrid environment – 2 days in our central Bristol office / 3 days optional office/home working
Catered lunches Tuesday - Thursday at our office & breakfast options
25 days’ annual leave plus a day off on your birthday, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays
Summer and Festive hours – finish 2.5 hours early one Friday per month in June, July, August and one day, chosen by you, in December
Contributory company pension 4% employee 3% employer of total pay through salary sacrifice, escalating 1% each year following your 2nd anniversary at Armadillo, up to 8% employer contribution
Bupa dental care
Vitality health insurance
Lots of social events, including Summer and Christmas parties
Cycle to work scheme
Employee Assistance Programme offered by Health Assured
IPA Membership
Bristol Creative Industries Membership
Catered lunches Tuesday - Thursday at our office & breakfast options
25 days’ annual leave plus a day off on your birthday, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays
Summer and Festive hours – finish 2.5 hours early one Friday per month in June, July, August and one day, chosen by you, in December
Contributory company pension 4% employee 3% employer of total pay through salary sacrifice, escalating 1% each year following your 2nd anniversary at Armadillo, up to 8% employer contribution
Bupa dental care
Vitality health insurance
Lots of social events, including Summer and Christmas parties
Cycle to work scheme
Employee Assistance Programme offered by Health Assured
IPA Membership
Bristol Creative Industries Membership
The Agency
At Armadillo, we work with some of the world’s biggest brands, including Disney, McDonald’s, P&O Cruises and Cunard Cruises, to produce beautifully creative and effective CRM campaigns.
We believe in the long-term success that comes from always putting the best interests of our clients and the well-being and progression of our staff at the heart of everything we do. We are ambitious and free-thinking, yet at the same time pragmatic and straightforward.
We have ambitious plans to grow the agency. Our aim is to become the UK’s most recommended CRM agency: the one everyone wants to work with or for.
We believe in the long-term success that comes from always putting the best interests of our clients and the well-being and progression of our staff at the heart of everything we do. We are ambitious and free-thinking, yet at the same time pragmatic and straightforward.
We have ambitious plans to grow the agency. Our aim is to become the UK’s most recommended CRM agency: the one everyone wants to work with or for.