Armadillo is a Bristol-based CRM agency. We dig a little deeper to help brands unearth profitable connections with their customers, and we’ve been delivering an impressive ROI to big brands for over 25 years.

It’s incredible what you can achieve when you dig a little deeper. Longstanding partnerships with global brands like McDonald’s and Disney, for example. Dazzling response rates that demonstrate improved campaign performance year on year. Innovative creative campaigns that are held up as examples of industry best-practice around the world, not to mention DMA Gold for ‘Best Use of Email’. 

Our way of working cultivates curiosity. We drill down into the brief. We uncover relatable insights. We ensure a customer’s engagement with a brand feels effortless. Because when you dig deeper and put clients’ and consumers’ best interests first, impressive results come naturally. 

Ready to dig a little deeper? Get in touch.

Our Capabilities

  • Brand Experience
  • Branded Content
  • Communications Planning
  • Creative
  • Customer Relationship Management (CRM)
  • Data Analysis
  • Digital Marketing
  • Direct Marketing
  • Strategic Planning

Sector Experience

  • Domestic appliances
  • Drink
  • Electrical goods
  • Entertainment/Leisure
  • Food
  • Hospitality & Entertainment
  • Retail
  • Travel/Transport
  • Travel & Leisure

Our Clients

  • McDonald’s
  • Disney
  • P&O Cruises
  • Cunard
  • Bacardi
  • Babyliss
  • NBC Universal



James Ray


Chris Thurling

Executive Chairman

Andy Brown

Chief Financial Officer

Ann Hiatt

Non-Executive Director

Nicholas Blake-Steele

Director of Technology

Fiona Craig

Strategy and Planning Director

Rob Pellow

Digital Experience Director

Steve Jeffreys

Client Services Director