Good Shout's Good Feedback

IPA Training Forum

Feedback is a gift. When delivered brilliantly, it can enhance skills and improve performance, but when it gets personal, or when it's unsolicited, bad feedback can stick in someone's head forever.

In this IPA Training Forum session, Amy Kean explores the psychology of feedback and the biases often at play, discussing extremes and best practice, leaving people with a better appreciation of how direct and insightful feedback is probably the kindest professional act there is.