People Management Essentials

During this in-person session we’ll discuss why it is important to develop emotional intelligence. You’ll learn the principles of ‘how to win friends and influence people’ including other lessons from the greats and we’ll help you develop a strategy to make you the person everyone wants to work with.  That’s how you ‘get ahead’.

Who is this qualification for?

• Managers who are keen to gain the respect of a team they are in charge of.
• Employees joining a team for the first time.
• Anyone who would like to develop long-term relationships with their clients.

What are the benefits?

• Discover leadership qualities you can implement immediately.
• Learn how to actively listen.
• Develop influencing strategies to achieve goals.
• Meeting etiquette and how to get the most out of them.
• How to inspirationally motivate your team.
• How to deal with shortfall.
• How to gain authority and motivate through appropriate delegation and managing expectations.
• Learn how to handle difficult conversations.

Delegates will be asked to do some preparation in advance of the session and some minor follow up tasks. 

Your tutor

Tish Mousell 

Tish Mousell has worked at a variety of leading agencies, starting in Media at DDB, and then into Account Handling at McCann-Erickson and Publicis on blue-chip clients including L’Oreal, Coca-Cola and United Distillers. She has led internal motivation and training programmes everywhere she has worked before, fully focusing on training consulting. With twenty-five years of industry experience, Tish offers a uniquely effective way to instill confidence and belief into anyone that they can be a great presenter.

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